Cleaning Staff Attendance and Job Tracking
Cleaning teams work early, late and across many sites. How to know who turned up, prove the cleaning was done and pay people for the hours they worked.
Most cleaning happens when nobody is watching. Offices are cleaned before staff arrive or after they leave, and the client only notices when something has been missed. A cleaning company's reputation depends on knowing who was there and being able to show what they did.
Attendance
Each cleaner should record when they arrived at and left each site. Done on a phone with location recorded, that answers the client's first question and settles most arguments about hours. Keep the routine simple:
- clock in on arrival and out on leaving, at the site;
- record breaks, so paid hours come out right;
- remind people who forget to clock out on the same day, before it piles up at month end.
When cleaners work split shifts, early morning and evening, each shift gets its own clock-in and clock-out.
Proof the cleaning was done
Use a checklist for each site or area, ticked off as the work is done:
- bins emptied;
- washrooms cleaned and restocked;
- kitchen surfaces and appliances cleaned;
- floors vacuumed and mopped;
- anything to report, such as a broken dispenser or a leak.
Add a photo of the finished washrooms and reception. It takes seconds, and photos settle more complaints than anything else.
Handling complaints
When a client complains, the record should tell you whether someone was there, what they ticked off and what the photos show. If it shows a gap, fix the process. If it shows the work was done, you can tell the client so with confidence.
Supervisors
A supervisor covering several sites needs to see the team's attendance and completed checklists without visiting every building, and to spot a missed site early in the day, before the client calls.
Pay
Cleaning staff are often paid by the hour. When hours come straight from recorded attendance, with overtime and absences already worked out, there are fewer mistakes and fewer arguments on payday. See payroll for field staff.
In Movtro
In Movtro, cleaners clock in and out on their phone, with breaks, and the location and GPS accuracy of each entry are recorded. This works without signal and keeps the time the entry was made. If someone is late or has not clocked in or out, a reminder goes to the cleaner and their supervisor. Each site's cleaning is a job, usually a recurring one, with a checklist and photos filled in on the phone. Required questions (a tick, a yes/no, a reading or a photo of the step) must be answered before the job is completed. Supervisors see their team's attendance, and attendance feeds payroll in the same system.
Two limits: each cleaner needs their own phone, and working hours are set per day of the week, not as a shift roster.
See facility workforce management, or start free.